Complaints?

The consular section of the Almaty office of the Embassy of the Kingdom of the Netherlands in Kazakhstan is committed to providing the best possible service and believes that handling complaints is an important part of our service.
We also welcome any comments that you may wish to make about our services.

We are committed to:

• listening to our customers;
• learning from our mistakes;
• continually improving our service;

If you have a complaint about a visa application made at the Embassy office in Kazakhstan, please write to:

The Head of the Embassy office
Embassy of the Kingdom of the Netherlands
103, Nauryzbai Batyr Street
050022 Almaty,
Republic of Kazakhstan

Please mark your envelope ‘Personal’.